Frequently Asked Questions

We offer flexible payment options. You can pay securely online with most major credit cards (Visa, Mastercard, etc.). For many services, a 'Pay on Delivery' option is also available, allowing you to pay in cash when you meet your provider.

No. MarHire is committed to transparent pricing. The total price you see at checkout includes all mandatory fees and taxes. Any optional add-ons are clearly stated.

It depends. Many car rentals are available with a no-deposit option, which may include a small surcharge. For luxury vehicles or specific partners, a refundable security deposit may be required on your credit card at pickup. Check each listing for details.

Since we don't have user accounts yet, all changes and cancellations are handled by our support team. Please contact us via email or WhatsApp with your booking reference number.

Once a refund is approved according to the booking's policy, we process it immediately. It typically takes 5-10 business days for the funds to appear back on your original payment method.

Yes, many partners offer reduced daily rates for longer car rental periods (e.g., 7+ days). The discount is automatically calculated and reflected in the total price when you select your dates.

You will receive a confirmation email that serves as a detailed receipt. If you require a formal invoice, please contact our support team with your booking reference.

Absolutely. Our payment processor is fully PCI-compliant and uses industry-standard encryption. We never store your full credit card details on our servers.

Standard rentals include basic insurance (CDW), third-party liability, and local taxes. The mileage policy (e.g., unlimited kilometers) often depends on the rental duration; always check the listing details.

The minimum age is usually 21, but can be 23 or 25 for certain cars. You must have held your valid driving license for at least one year. ➤ **Tip:** We strongly recommend carrying an International Driving Permit (IDP) to avoid any issues.

Yes, airport and hotel delivery is a standard service. Many partners offer free delivery within their city limits. Any applicable fees are shown on the listing.

Our standard policy is 'Same-to-Same.' You receive the car with a certain level of fuel and are expected to return it with the same amount to avoid extra charges.

Yes, one-way rentals between major Moroccan cities (e.g., Marrakech to Fes) are possible. This service may incur a one-way fee. Cross-border travel outside Morocco is not permitted.

First, ensure everyone is safe. For any accident, you must contact the police to get a report (*constat*), as it is required for insurance. Then, call the 24/7 roadside assistance number on your rental voucher.

For car rentals, you'll need your driving license, passport/ID, and booking voucher. For all services, the lead booker should have an ID. An International Driving Permit (IDP) is highly recommended for driving.

The renter is fully responsible for all traffic fines, road tolls, and parking fees incurred. Unpaid fines will be charged by the rental agency, often with an administrative fee.

All car rentals include basic third-party liability and CDW with an excess (deductible). You can often upgrade to a 'full protection' package at the rental desk to reduce or eliminate this excess.

We only collect data necessary to complete your booking. For full details, please read our Privacy Policy.

All bookings are subject to our platform rules. You can review our complete Terms & Conditions for more information.

Your satisfaction is our priority. Please contact MarHire support immediately. We will act as a mediator to help resolve the situation with the local partner fairly and efficiently.

For urgent issues, the fastest way is via WhatsApp. For general questions, changes, or cancellations, you can email us at [email protected].

Our support team is available 7/7, from 09:00 to 21:00 (Morocco Time, GMT+1).

General support handles bookings and questions during business hours. Emergency support (via the number on your voucher) is for immediate, on-the-road issues like breakdowns and is available 24/7.

We pride ourselves on fast responses. WhatsApp messages are typically answered within minutes, while emails are answered within a few hours during our support window.