Support & Help Center

The fastest way to get help is WhatsApp, where our local team replies 24/7 in English, French, Spanish, and Arabic. You can also reach us by email and phone for non-urgent matters such as invoicing or post-rental questions. Because we are based in Essaouira and operate our fleet directly, your message goes to the same team that manages your car, not an offshore call center.

Need to change your pickup time, swap your car category, extend your dates, or cancel? Send us a WhatsApp message with your booking reference and the change you'd like, and we'll confirm the update quickly. Free cancellation applies under our standard policy, and modifications are handled without hidden fees whenever availability allows.

For Essaouira-Mogador Airport pickups, our driver waits in the arrivals area with a name sign and stays in touch by WhatsApp from the moment you land. If your flight is delayed, simply notify us, we track arrivals and adjust the pickup automatically at no extra cost. The same applies to hotel and riad deliveries inside the medina, in Diabat, Ghazoua, or Sidi Kaouki.

If anything happens on the road, a flat tyre, a warning light, a battery issue, or a problem on the N8 to Marrakech or the N1 coastal road, call or WhatsApp us immediately. We coordinate the nearest help, advise you on safe steps, and arrange a replacement vehicle when needed. Because every rental includes full insurance, you are never left dealing with the situation alone.

In the event of an accident, your priority is safety: secure the scene, call the Moroccan emergency services if needed, and contact us as soon as possible. We will guide you through the police-report procedure (constat amiable), document the incident, and explain how full insurance applies to your case. Following the correct reporting steps protects your coverage and ensures a smooth claims process.

For payment questions, deposit returns on standard cars (where applicable), receipts, VAT invoices, or payment-method changes, our team responds within the same business day. We operate on flat-rate, transparent pricing with no hidden fees, so any charge on your booking can always be explained in writing. Invoices can be issued in your name or your company's name on request.

Travel plans change, and we plan for that. If you miss a connection, change airports, or arrive at ESU outside your original window, send us a WhatsApp update, we will rearrange the pickup at no penalty whenever your booking is still valid. Our team monitors flight numbers when you share them, which limits surprises on arrival day.

If your car develops a mechanical issue during your rental, we will assess the situation by WhatsApp and, where appropriate, arrange a replacement vehicle from our 140+ Essaouira fleet. The goal is to keep you on the road with minimal disruption, especially if you're mid-trip on a Marrakech or Agadir route. Replacements are coordinated quickly because we operate the fleet directly.

Left a phone, passport, charger, or surfboard fin in the car? Contact us as soon as possible with your booking reference and a description of the item. Vehicles are inspected after every return, and recovered items are securely stored. We can arrange handover at our Essaouira meeting point or coordinate a courier on request.

Our team speaks English, French, Spanish, and Arabic, so you can communicate in the language you're most comfortable in. WhatsApp is the fastest channel and is monitored 24/7, with most messages answered within minutes during the day and shortly thereafter at night. Email and phone are available for non-urgent matters and for users who prefer written records of their requests.