Terms & Conditions

MarHire Car Essaouira — Terms & Conditions

Update date: 08 Nov 2026
Time zone: All cut-offs and deadlines use Africa/Casablanca (Morocco local time).

MarHire Car Essaouira ("MarHire Car Essaouira", "we", "us", "our") is the car rental agency of MarHire LLC, a limited liability company registered in Wyoming, USA, under registration number 2025-001769503, with operations based in Morocco.

We provide car rental services in Essaouira and the surrounding areas, including Essaouira Mogador Airport (ESU). Vehicles are supplied from MarHire's own fleet or contracted fleets operated under MarHire's brand and standards. Our team manages bookings, vehicle deliveries, handovers, customer support and returns.

• Website: carhireessaouira.com

• Email: info@marhire.com

• Phone/WhatsApp: +212 660 745 055

1) Acceptance of Terms

By accessing the MarHire Car Essaouira website, sending a booking request or making a car rental booking, you ("Customer", "you") agree to these Terms & Conditions ("Terms"), our Cancellation Policy, Insurance Conditions and any vehicle-specific conditions displayed on the car page, booking form or confirmation.

These policies form part of your rental agreement.

If there is a conflict between these general Terms and the conditions displayed for your selected vehicle, the vehicle-specific conditions and booking confirmation prevail for that booking, subject to applicable law.

These Terms apply to car rental bookings made through:

• carhireessaouira.com

• MarHire's central website, marhire.com

• The MarHire app

• WhatsApp, phone or email communications with our team

We may update these Terms periodically. The version in force when you submit your booking request applies to that booking.

2) Definitions & Our Role

Platform: The MarHire Car Essaouira website, related booking processes and customer communications.

Vehicle: The rental car assigned to your booking, supplied from MarHire's fleet or a contracted fleet operating under MarHire's brand.

Booking request: The request you submit to rent a vehicle. Sending a booking request is free and does not create a confirmed booking or an obligation to pay.

Confirmation (voucher): The booking confirmation issued by MarHire Car Essaouira, specifying the rental dates, vehicle category, selected insurance plan, pick-up and return locations, total price and payment terms.

Rental Agreement: The agreement completed at vehicle handover, identifying the vehicle, authorised drivers, insurance protection, fuel level, mileage and vehicle condition.

Security deposit: A refundable amount collected at pick-up when required by the selected protection plan.

Excess (deductible): The maximum amount a customer may be responsible for in relation to covered vehicle damage, subject to the selected protection plan and its exclusions.

MarHire Car Essaouira manages the rental booking and coordinates the service with its own fleet or approved contracted fleets.

3) Eligibility & Customer Responsibilities

To rent a vehicle from MarHire Car Essaouira, you must meet the requirements of the selected vehicle and protection plan.

• Minimum driver age: Depends on the vehicle category and protection plan. The exact minimum age is shown in the booking form.

• Driving licence: A valid driving licence held for at least 2 years is generally required. Certain vehicle categories may have higher requirements.

• International Driving Permit (IDP): May be required depending on the country issuing your driving licence.

• Authorised drivers: Only drivers named in the Rental Agreement may operate the vehicle.

• Accurate information: You must provide correct names, contact details, flight information and driving licence details.

• Required documents: Bring your passport, valid driving licence and any additional documents requested in your confirmation.

• Payment: Have the required remaining balance and security deposit, where applicable, available at pick-up.

• Legal compliance: Follow Moroccan traffic regulations, vehicle-use restrictions and instructions provided during handover.

You are responsible for checking that the vehicle and protection plan you select meet your needs before submitting your booking request.

4) How a Booking Is Made

Step 1: Submit your booking request

Choose your vehicle, rental dates, pick-up and return locations, protection plan and optional extras.

Submitting a booking request is free and does not require immediate payment.

Step 2: Availability and confirmation

Our team checks vehicle availability and confirms your booking through WhatsApp and email, usually within 10 minutes.

A booking exists only when MarHire Car Essaouira issues its confirmation.

Prices and availability displayed before confirmation are provisional.

Step 3: Payment

After confirmation, you receive a secure payment link for the required advance.

Your confirmation specifies:

• Vehicle model or category

• Rental start and return dates

• Pick-up and return locations

• Selected insurance protection plan

• Total rental price

• Amount paid online

• Remaining balance payable at pick-up

• Any applicable security deposit

• Additional conditions or optional extras

Vehicle availability and substitutions

Vehicles are generally booked by model "or similar".

If the exact vehicle becomes unavailable, MarHire Car Essaouira may provide an equivalent vehicle or one from a higher category without an additional rental charge.

We may decline booking requests that are unavailable, fraudulent, unsafe or abusive.

5) Prices, Taxes, Discounts & Coupon Codes

Currency and pricing

Rental prices are displayed and charged in euros (EUR). Other currencies may be displayed for reference.

Your bank's exchange rates or international transaction fees are outside our control.

The booking form displays the total rental price before you submit your request, including:

• Base vehicle rental price

• Selected protection plan

• Optional extras

• Applicable taxes, shown separately

• Discounts, where applicable

• Total amount payable

Rental duration

Car rental days are calculated in 24-hour periods from the scheduled pick-up time.

Each started 24-hour period counts as one rental day.

The minimum rental duration is 3 days.

Included services

The rental price includes:

• Third-Party Liability insurance

• Full Insurance (CDW), subject to the selected plan

• Vehicle use for the confirmed rental period

• Airport or hotel delivery where the listing states that it is included

• Customer support during the rental

Mileage allowances depend on the rental duration, as described in Section 9.

Optional extras

Additional charges may apply to:

• Child or booster seats

• Additional authorised drivers

• Unlimited kilometres for eligible short rentals

• One-way returns to another city

• Other optional services displayed during booking

All applicable extras are shown before confirmation or agreed in writing with our team.

Discounts and coupon codes

Some vehicles may display a discounted rental price for specific dates or promotional periods.

Coupon codes are subject to the following conditions:

• Only one coupon code may be used per booking.

• The best eligible coupon code is applied automatically when supported by the booking system.

• Each coupon may have restrictions relating to rental dates, vehicle categories, cities, booking value or rental duration.

• Coupon codes cannot be combined with listing discounts unless explicitly permitted.

• Personal coupon codes are non-transferable.

• Coupon codes have no cash value.

• Public promotions may be modified or discontinued for future bookings.

A discount applied to a confirmed booking remains valid under the conditions of that booking.

6) Payments, Deposits & Later Charges

Online advance payment

After your booking is confirmed, you are asked to pay an advance online using a secure MarHire payment link processed by Stripe.

The remaining rental balance is payable at vehicle pick-up, as stated in your confirmation.

By completing the online payment, you authorise MarHire and its payment provider to charge the amount displayed in the payment link.

Security deposits

The requirement for a security deposit depends on the protection plan selected.

Protection plan	Security deposit
Basic Protection	Refundable deposit required
Smart No-Deposit	No deposit
Premium Protection	No deposit
Zero-Risk Protection	No deposit

Basic Protection: The refundable deposit is collected at pick-up, by cash by default. Card payment may be accepted where a card machine is available at the pick-up location.

Smart No-Deposit, Premium Protection and Zero-Risk Protection: No security deposit is required under the standard conditions of these plans.

Drivers aged 18–20: A security deposit is required under the special young-driver conditions described in Section 9.

The exact security deposit applicable to a vehicle is displayed in the booking form and confirmed in the rental documentation.

A security deposit is refundable subject to the Rental Agreement, vehicle condition, outstanding charges and any applicable claims.

Charges after the rental

Additional charges may be requested when applicable for:

• Vehicle damage within the selected plan's excess

• Traffic or parking fines

• Road tolls

• Missing fuel

• Extra kilometres

• Late returns

• Cleaning

• Other charges permitted under the Rental Agreement

MarHire Car Essaouira will provide supporting details for applicable charges. Payment may be requested through a secure payment link or in cash.

7) Force Majeure & Safety

If a rental becomes impossible or unsafe because of circumstances beyond reasonable control, you may choose:

• A free reschedule, subject to vehicle availability

• A full refund of the amount paid online

Examples of force majeure include:

• Severe weather conditions

• Natural disasters

• Major road closures

• Strikes affecting rental operations

• Restrictions imposed by public authorities

• Other events beyond reasonable control

We will contact you as soon as reasonably possible to explain the situation and available options.

8) Insurance & Damage

Every MarHire Car Essaouira rental includes Third-Party Liability insurance and Full Insurance (CDW) for the rented vehicle.

Each vehicle offers one or more of four protection plans.

You choose your protection plan during booking. The booking form shows the exact options available for your vehicle, including their prices, excess amounts, deposit requirements and minimum driver ages.

If only one protection plan is offered for a vehicle, that plan applies.

Available protection plans

Plan	Security deposit	Excess if at fault	Excess if not at fault
Basic Protection	Yes, refundable	Standard excess	€0
Smart No-Deposit	None	Standard excess	€0
Premium Protection	None	Reduced excess	€0
Zero-Risk Protection	None	€0 for covered damage	€0

What Full Insurance means in practice

Driver at fault

For covered accidental damage, the driver is responsible for the actual repair cost up to the selected plan's excess.

The customer never pays more than the applicable excess or the actual covered repair cost.

With Zero-Risk Protection, the customer pays €0 for covered damage, subject to policy conditions and exclusions.

Driver not at fault

The customer pays €0 under every protection plan if:

• A complete accident report is provided.

• The third party's details are included where applicable.

• The insurer confirms that the rental driver was not at fault.

You must notify MarHire Car Essaouira immediately after an accident and provide the required documents within 24 hours or the next working day.

Acceptable documents may include a police report or signed constat amiable containing the necessary accident details.

Shared or unknown liability

When liability is shared, unknown or pending confirmation, the applicable excess may be charged fully or proportionally.

This includes hit-and-run incidents where the responsible third party cannot be identified.

Under Zero-Risk Protection, the excess remains €0 for covered damage, subject to the plan's conditions and exclusions.

Excess amounts

The exact excess depends on the vehicle category and the protection plan.

The booking form and rental documents specify the actual amount applicable to your vehicle.

Indicative excess ranges, when applicable, are provided in the Insurance Conditions.

Glass and windscreen coverage

Damage to the following is covered under all four protection plans:

• Windscreen

• Side and rear windows

• Mirrors

Coverage remains subject to the applicable policy conditions and exclusions.

Theft coverage

Theft protection depends on the selected protection plan and the conditions described in the Insurance Conditions.

Customers must take reasonable precautions to secure the vehicle and its keys.

Common insurance exclusions

Insurance protection does not cover losses or damage resulting from:

• Driving under the influence of alcohol or drugs

• Reckless or dangerous driving

• Driving by unauthorised persons

• Off-road driving

• Intentional damage or negligence

• Leaving keys inside an unattended vehicle

• Using incorrect fuel

• Clutch or gearbox misuse

• Undercarriage damage

• Wheels and tyres

• Lost or damaged keys

• Theft of personal belongings

Accident reporting is mandatory. A police or insurer's accident report is required for damage claims. Without the necessary report, the customer may be liable for the full cost of damage, regardless of the selected protection plan.

The full insurance terms, exclusions and claim procedures are explained in our Insurance Conditions.

9) Rental Conditions

A) Driver requirements

The minimum driver age depends on the selected vehicle and protection plan.

Some vehicles, particularly premium or luxury categories, may have higher minimum driver-age requirements.

A valid driving licence held for at least 2 years is generally required.

Only drivers named on the Rental Agreement may drive the rented vehicle.

B) Drivers aged 18–20

Drivers aged 18–20 on the scheduled pick-up date may rent only vehicles specifically marked as eligible for young drivers.

The following conditions apply:

• Only eligible vehicles may be booked.

• Basic Protection is mandatory.

• A refundable security deposit is required.

• A young-driver fee applies once per booking.

• The driver must have held a valid driving licence for at least 2 years.

• The fee and deposit are displayed in the booking form.

Driver eligibility and documents are verified at vehicle handover.

If the driver does not meet the stated requirements, the booking cannot proceed. The applicable consequences are described in the Cancellation Policy.

C) Vehicle use and territory

Rental vehicles may be used only within Morocco, on paved public roads.

The following are prohibited:

• Off-road driving

• Racing or competitive driving

• Dangerous or reckless driving

• Use outside Morocco without express written authorisation

• Driving by persons not named in the Rental Agreement

• Any use contrary to Moroccan law

Customers must obey all traffic, parking and road safety regulations.

D) Mileage policy

The mileage allowance depends on the rental duration.

Rentals of 7 days or more

Unlimited kilometres are included.

Rentals of fewer than 7 days

The standard mileage allowance is 250 kilometres per rental day.

Rental duration	Included kilometres
3 days	750 km
4 days	1,000 km
5 days	1,250 km
6 days	1,500 km
7 days or more	Unlimited

Where offered, customers may purchase an unlimited-kilometre option during booking.

Kilometres exceeding the allowance are charged at €0.30 per additional kilometre.

The total distance is calculated using the vehicle's odometer readings at pick-up and return.

Any vehicle-specific mileage conditions are shown in the booking form and confirmation.

E) Pick-up and return

Vehicles may be delivered to Essaouira Mogador Airport (ESU), hotels, riads or other agreed addresses in Essaouira and nearby areas, according to the booking conditions.

At pick-up, the driver must present:

• Passport or accepted identification

• Valid driving licence

• International Driving Permit, where required

• Remaining rental payment

• Security deposit, if applicable

Our team will inspect the vehicle with the customer and record its condition and fuel level.

You must return the vehicle:

• At the agreed date and time

• To the agreed location

• In the same condition, allowing for normal wear

• With the agreed fuel level

• With all original keys and supplied equipment

Late returns may incur additional rental charges.

F) Fuel policy

MarHire Car Essaouira operates a same-to-same fuel policy.

The vehicle must be returned with the same fuel level recorded at pick-up.

If the fuel level is lower, the customer must pay the applicable refuelling cost.

Unused fuel is not refunded, including any fuel above the agreed return level.

G) One-way returns

Returning the vehicle to another Moroccan city may be possible upon request.

Examples include returns from Essaouira to Marrakech, Agadir, Casablanca or other approved destinations.

A one-way return fee may apply.

The destination, availability and additional fee must be confirmed in writing before the rental.

H) Traffic fines, tolls and parking

Customers are responsible for:

• Traffic violations

• Parking fines

• Road tolls

• Related administrative charges incurred during the rental

Charges may be collected during or after the rental when the relevant notices are received.

I) Cleaning fees

Vehicles are delivered clean and must be returned in a reasonably similar condition.

Condition on return	Cleaning fee
Normal use	No additional fee
Dirty vehicle requiring cleaning	€10
Excessively dirty vehicle requiring deep cleaning	€30

Deep cleaning may be necessary because of:

• Smoking residue

• Spills or stains

• Excessive sand or dirt

• Pet hair

• Persistent odours

J) Breakdown or accident

If a vehicle breaks down or is involved in an accident:

1. Stop safely and protect passengers.

2. Contact MarHire Car Essaouira immediately.

3. Follow our instructions and any applicable police reporting procedures.

4. Provide the required accident or incident documentation.

5. Do not authorise repairs or modifications without our written approval.

Replacement vehicles depend on availability, the circumstances of the incident and the Rental Agreement.

10) Cancellations, Changes & Refunds

Cancellation deadlines, booking modifications, no-shows and refunds are governed by the MarHire Cancellation Policy applicable to your booking.

Standard cancellation rule: Free cancellation is available up to 48 hours before the scheduled vehicle pick-up time, unless a clearly disclosed peak-season or non-refundable rate applies.

When a booking is cancelled within the free-cancellation period, the amount paid online is refunded in full.

Customers may request cancellation or modification through:

• Their MarHire account under My bookings

• The Find my booking feature

• WhatsApp at +212 660 745 055

• Email at info@marhire.com

Cancellation deadlines are calculated from the time the cancellation request is submitted.

Full details are available in the Cancellation Policy.

11) Your MarHire Account

You may book a rental vehicle without creating an account.

A MarHire account allows you to:

• View confirmed and previous bookings

• Manage booking information

• Save preferred vehicles

• Access eligible coupon codes

• Use the same account across MarHire websites and the app

You may sign in using a one-time code sent to your email or supported Google or Apple sign-in methods.

You are responsible for protecting access to your account and email.

You may request account deletion through your account settings or at delete-account.

Deleting an account does not automatically cancel existing bookings.

We may suspend or close accounts associated with fraudulent activity, abuse or serious violations of these Terms.

12) Customer Support

MarHire Car Essaouira provides customer support in English, French and Arabic.

You can contact our team through:

• WhatsApp/Phone: +212 660 745 055

• Email: info@marhire.com

• Website: carhireessaouira.com

For urgent incidents, accidents or breakdowns during a rental, contact our team immediately.

We will coordinate assistance with the relevant fleet or service provider where necessary.

13) Reviews & User Content

Customers may submit reviews, photographs or feedback about their experience with MarHire Car Essaouira.

By voluntarily submitting this content, you grant MarHire a non-exclusive, worldwide, royalty-free licence to use, reproduce and display it for marketing and service-quality purposes, subject to applicable law.

Reviews must reflect genuine customer experiences.

We may moderate or remove content that is:

• Fraudulent or misleading

• Unlawful

• Abusive or threatening

• Irrelevant to the service

• Infringing third-party rights

14) Fraud, Chargebacks & Security

MarHire Car Essaouira may refuse or cancel bookings where there are reasonable grounds to suspect fraud, payment misuse or false information.

Customers must provide accurate payment and identification details.

If a chargeback is initiated while a refund is already being processed, we may pause the refund until the card issuer resolves the dispute, where permitted, to avoid duplicate reimbursement.

This provision does not limit your statutory payment-dispute rights.

15) Privacy & Cookies

MarHire Car Essaouira processes personal information in accordance with its Privacy Policy and Cookie Policy.

Personal information may include:

• Customer identification and contact details

• Driving licence information

• Booking and vehicle details

• Payment-related information

• Communications with our team

• Website usage and cookie preferences

Personal data is used for legitimate purposes such as booking management, vehicle handover, customer support, fraud prevention and legal compliance.

For further information, consult the Privacy Policy and Cookie Policy available on the MarHire Car Essaouira website.

You may contact info@marhire.com to exercise applicable privacy rights.

16) Intellectual Property & Website Use

All website content, including text, photographs, trademarks, logos, software and booking systems, is owned by or licensed to MarHire unless otherwise indicated.

The content is protected by applicable intellectual-property laws.

You agree not to:

• Copy or reproduce website content at scale without permission

• Scrape website data without authorisation

• Reverse engineer the booking platform

• Attempt unauthorised access

• Interfere with website security or functionality

• Use the booking process for fraudulent purposes

You, or an assistant acting on your instructions, may use the website to search for and book rental vehicles for legitimate personal use, provided the information submitted is accurate and authorised.

17) Availability of the Website

MarHire Car Essaouira aims to maintain reliable access to its website and booking services.

However, uninterrupted availability cannot be guaranteed.

Temporary interruptions may result from:

• Scheduled maintenance

• Software updates

• Hosting or network failures

• Security incidents

• Events outside our reasonable control

We may modify, suspend or discontinue parts of the website or booking platform when necessary.

Existing confirmed bookings remain subject to their applicable terms.

18) Liability & Disclaimers

To the maximum extent permitted by applicable law, MarHire Car Essaouira's total liability for claims relating to a booking is limited to the amount paid to MarHire for that booking.

We are not liable for indirect, incidental, special or consequential losses where such exclusions are legally permitted.

We are not responsible for losses resulting from events beyond our reasonable control, including force majeure.

Where a vehicle is supplied by a contracted fleet, that supplier is responsible for the obligations assigned to it under the applicable rental and supply agreements.

MarHire Car Essaouira remains responsible for the booking and customer services it undertakes to provide and will assist customers in resolving rental-related issues.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including mandatory consumer protection rights.

19) Severability, Assignment, No-Waiver & Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain effective.

Customers may not transfer their booking rights or contractual obligations to another person without MarHire Car Essaouira's consent.

Failure to enforce a contractual provision does not constitute a waiver of that provision.

These Terms, together with the following documents, form the agreement governing your rental:

• Booking confirmation

• Vehicle-specific booking conditions

• Rental Agreement

• Cancellation Policy

• Insurance Conditions

Any additional terms must be confirmed in writing.

20) Governing Law & Jurisdiction

These Terms are governed by Moroccan law.

The Courts of Agadir (Souss-Massa), Morocco, have non-exclusive jurisdiction over disputes relating to these Terms, subject to applicable law.

Nothing in this section removes or restricts mandatory consumer protection rights or jurisdictional rights available to customers under applicable law, including rights under the law of their country of residence where applicable.

21) Contact

MarHire Car Essaouira — operated by MarHire LLC

• Website: carhireessaouira.com

• Email: info@marhire.com

• WhatsApp/Phone: +212 660 745 055

• Service area: Essaouira and surrounding areas, including Essaouira Mogador Airport (ESU), Morocco

• Operating company: MarHire LLC

• Company registration: Wyoming, USA, 2025-001769503

For questions about your booking, insurance protection, rental conditions, payments or cancellations, contact our team through WhatsApp or email.